#FREE HELP DESK APP FOR OFFICE 365 FULL#
#FREE HELP DESK APP FOR OFFICE 365 WINDOWS 10#
#FREE HELP DESK APP FOR OFFICE 365 FOR ANDROID#

If you have any questions about Power Apps licensing, hereвЂ™s documentation you can review on that.

#FREE HELP DESK APP FOR OFFICE 365 FULL#

If youвЂ™re interested, here are the links to get started.Д«log (NO LONGER INCLUDES FULL INSTRUCTIONS): If this solution seems like a good fit to meet your need for a basic help desk ticketing app, itвЂ™s worth implementing as it's free with a Microsoft 365 subscription and only takes 15-20 minutes to get up and running.

You can also change exactly when/who receives certain emails вЂ“ for example, it would be nice for an admin to get an email when something is assigned to them.You can change the link in the email from taking you to the ticket in SharePoint to taking you to the ticket in Power Apps (which seems much handier to me).You can include more information in the emails like a ticketвЂ™s priority, category, and who itвЂ™s assigned to.In Power Automate, you can customize exactly how the email notification experience works. For admins, you can add filters to sort tickets by those assigned to you, status, or priority, as well as add the functionality to assign tickets to multiple admins instead of just one.In the screen where you create/edit a ticket, you can change how each field looks, and can even add new functionality like the ability to have a conversation thread between user and admins instead of both communicating in one description box.In the screen where you see the list of tickets, you can change how the ticket card looks/what information is displayed on it, as well as add functionality to search, filter, and sort the ticket list.Power Apps is where the greatest potential lies to customize the user experience to exactly what you want вЂ“ all the way from how things look to how things function.

Change choice options for your fields вЂ“ for example, you might want the вЂњCategoryвЂќ field to have the options вЂњWindows IssueвЂќ, вЂњOffice 365 IssueвЂќ, вЂњNeed new hardwareвЂќ, etc.

Add or remove any fields you want to see in your ticket вЂ“ for example, you might not care about вЂњPriorityвЂќ and delete that while adding fields for вЂњDepartmentвЂќ, вЂњDue dateвЂќ, and вЂњTagsвЂќ.

When you want to change the data structure, you make the changes in SharePoint, and then they will sync up to Power Apps. The applications included with Microsoft Office 365 are the full, separateВ applications and can be used вЂњoffline,вЂќ such asВ whenВ using the software on aВ desktopВ or laptop.Here are some ideas for easy customizations to make this app fit your exact use case. The OneDrive Office Web Apps are great solution for managing your MS Office documents on the go, since they may be accessed and modified anywhere you have Internet access and a web browser. How does this differ from EagleConnectвЂ™s OneDrive Office Web Apps that are already available? You will be able to use MS Office on up to fiveВ Windows or Mac machinesВ and use MS Office Mobile on up to fiveВ mobile devices.

#FREE HELP DESK APP FOR OFFICE 365 FOR ANDROID#

MicrosoftВ® Office Mobile for Android 4.0 and newer MicrosoftВ® Office Mobile for iOS 6.1 and newer MicrosoftВ® Office 2019 for macOS 10.13 and macOS 10.14

#FREE HELP DESK APP FOR OFFICE 365 WINDOWS 10#

MicrosoftВ® Office 2019В forВ Windows 8.1 and Windows 10 How long can it be used? Only while currently enrolled at UNT as a student or currently employed by UNT. Who is eligible for the free version ofВ Office 365? Currently enrolled UNT students, faculty, and staff.

Free help desk app for office 365